Here's an interesting white paper on the use of artificial intelligence within law firms.
It's available at http://www.legaltechnology.com/casestudies/aicasestudy.doc.
Exerpts:
The legal industry is a superb example of a sector that can add value to its customers and save time and money by using artificial intelligence applications such as that described here. It can be of benefit both internally and externally. Internally it can be used to manage the large amounts of information and data that are constantly being generated. It can also be used as a staff resource, for example as a training tool, to manage role handover and to minimise the amount of disruption that occurs either during holidays or when a member of staff leaves. It doesn’t matter is the respondent is there or not, people can continue to get answers to their questions through Metafaq.
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