Goodbye People, Hello PLDT

Recently, PLDT copied the practice in the U.S. of calling consumers using automated phone calls. Instead of having people call random consumers to “inform” them of their new products, they have been replaced by voice recorded messages. Probably with the use of computers, PLDT is now able to call random numbers and once answered, the recorded message is activated. The convenience will definitely allow PLDT to disseminate information on its products quicker and save the company from having to spend on call centers to do the job for them. The downside? Consumers can now be bothered at all hours.

This recent practice illustrates the possibility of humans being replaced by computers. While call centers have proven to be a lucrative business, the advent of automated phone calls will definitely make an impact on the need for such businesses. Just as its birth into society was unexpected and spread across the world like wildfire, the progress and growth in technology is just as quick, if not faster. Sadly, it seems like the day is fast approaching when computers will fully control the movements of society and the world, and what will finally be phased it out are human beings.